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To
chat with an Omninet Hosting support rep, click on the icon
below.
To find
out how to offer online support for your site, read below:
The
Omnistar Live is free software that comes with all accounts
and can be installed from the control panel. The customer
support manager is a dynamic application that contains a help
desk ticket system, contact manager, knowledge base and live
online chat. All hosting clients may use this application
for free for up to 200 user page views. If a business grows
they may upgrade to unlimited page views for a nominal fee.
With Omnistar Live you can use all 4 components below or simply
use the component that meets your needs. However all
four components are included.
| Live Online Chat Support |
|
•
Chat with all web site visitors
• Initiate
chat sessions
• Push web
pages to visitors
• Store canned
responses
• Log web
site hit statistics
• Transfer
calls to other operators
•
Log chat transcripts
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| Help Desk Trouble Ticket Tracking |
|
• Log help
desk tickets via email
• Assign issues
to support operators
• Customize support
ticket form
•
Respond to multiple tickets at once
•
View ticket response time stats
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| Customizable Knowledgebase |
|
•
Create customized knowledgebase
• Categorize
knowledgebase entries
• Create knowledgbase
categories
• Create subcategories
• Customize
knowledgebase layout
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| Contact Management |
|
•
Store contacts information
• Send out
mass HTML emails
•
Personalize newsletters
• Track responses
to newsletter
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Feature
Benefits
| Screenshots |
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