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To find out how to offer online support for your site, read below:

In order to effectively communicate with and support all of your customers via the Internet a solid and comprehensive solution is required.  Omnistar Live is that solution that gives you the ability to communicate with anyone coming to your web site in real time.  In addition to supporting your clients and site visitors in real time, Omnistar Live also provides help desk trouble ticket tracking.  This component logs every email sent to your organization and assigns it to a support representative or department.  As these issues are logged and resolved you will also be able to store these issues and responses into a comprehensive and customizable knowledgebase.  

With Omnistar Live you can use all 4 components below or simply use the component that meets your needs.  However all four components are included.

Live Online Chat Support

    • Chat with all web site visitors
    • Initiate chat sessions       
    • Push web pages to visitors
    • Store canned responses
    • Log web site hit statistics
    • Transfer calls to other operators
    • Log chat transcripts
 
Help Desk Trouble Ticket Tracking

    • Log help desk tickets via email
    • Assign issues to support operators
    • Customize support ticket form
    • Respond to multiple tickets at once
    • View ticket response time stats


 

Customizable Knowledgebase

    • Create customized knowledgebase
    • Categorize knowledgebase entries
    • Create knowledgbase categories
    • Create subcategories
    • Customize knowledgebase layout
 


 
Contact Management

    • Store contacts information
    • Send out mass HTML emails
    • Personalize newsletters
    • Track responses to newsletter
    

Feature Benefits

  • Remotely Hosted or Installed
    Purchase the remotely hosted version or easy to install server version.

  • All in One Solution
    Instead of purchasing a separate online chat support software and a separate Customer Relationship management solution, Omnistar Live compiles features of both

  • Customization
    Omnistar Live is completely customizable down to the department level personalizing the users experience

  • Rapid ROI
    Increased agent productivity and more prompt and precise responses to customers means lower costs per contact    .

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