Below is a comprehensive listing of Frequently Asked Questions taken directly from our clients. If you do not see the question and answer for the particular issue you have, you may chat directly with a technical support operator by clicking the support banner to the bottom left.  You may also send a message directly to a support representative by going to the Contact page.

1. What type of web site can I host with my account?

2. What does bandwidth mean and how much will I need for my web site?

3. How does email work with my hosting account?

4. Once my account is created, how does my site get on the Internet?

5. Will I be able to sell products directly on my web site?

6. Will my web site and ecommerce transactions be secure?

7. How will I access my hosting account on the server?

8. How many files will my hosting account hold?

9. Once my account is setup and my files are transferred to the server will my
web site be up and running 24/7?

10. Will I be able to access my email over the Internet using a web browser?

11. Can I point more than one domain name to my web site?

12. What should the main page of my web site be named so that it comes up right when some one goes to my domain is accessed such as www.abc.com?

13. What kind of server will my hosting account be hosted on?

14. What is DNS?

15. How do I get my domain name transferred from one hosting firm to another?


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1: What type of web site can I host with my account?
A: Any web site can be hosted with your account.  From a basic static informational site that just has text and graphics to a fully interactive site that is linked to a database where information can be searched, inputted or retrieved.
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2: What does bandwidth mean and how much will I need for my web site?
A: Bandwidth refers to the amount of web page requests that your account can handle.  
It also refers to the amount of files that can be transferred to you account. 15 gigabytes per month in data transfer roughly translates to 281,250 HTML requests! 
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3: How does email work with my hosting account?
A: Two email options exist with your hosting account.  POP email and mail forwarding.  
To use POP email you will need to use MS Outlook Express.  Mail forwarding email would simply use one of your existing email accounts and have mail forwarded to that account.
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4: Once my account is created, how does my site get on the Internet?
A: Your site will be accessible on the Internet once your domain name is registered and transferred to our hosting server.
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5: Will I be able to sell products directly on my web site?
A: Yes, you may set up one of the available ecommerce shopping cart solutions which
can then be integrated into an online merchant account to handle online credit card transactions.
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6: Will my web site and ecommerce transactions be secure?
A: Yes, the hosting server is secured by a 128-bit digital certificate using SSL (Secure
Sockets Layer) technology.  This technology encrypts all of the transmissions coming
to and from their server. (ie. If you have a form on your site that collects credit card
information, that credit card number will be scrambled as its transmitted across
the Internet.
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7: How will I access my hosting account on the server?
A: You will be able to access your account using either an FTP program to transfer files or an HTML editor such as MS FrontPage that allows you to publish HTML files to a hosting server.
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8: How many files will my hosting account hold?
A: The number of files that your account will hold depends on the amount of disk space that comes with the plan that you purchased and the file size of each of the files in you account.
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9: Once my account is setup and my files are transferred to the server will my web site be up and running 24/7?
A: Yes, the server has a 99.9% up-time guarantee.
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10: Will I be able to access my email over the Internet using a web browser?
A: Yes, the server has "webmail" setup which is a web interface program that allows you to access your email using a browser.  Similar to web based email programs like
hotmail, webmail allows you to send a receive email.
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11: Can I point more than one domain name to my web site?
A: Yes, using domain pointers, you can have multiple domain names pointed to the same site.
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12: What should the main page of my web site be named so that it comes up right when some one goes to my domain is accessed such as www.abc.com?
A: The main page of your web site should be named index.htm or index3.html.
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13: What kind of server will my hosting account be hosted on?
A: Your hosting account will be hosted on a Linux server running apache web server software.
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14: What is DNS?
A: DNS stands for "Domain Name Server".   This is a networked server that resides on the Internet that holds a large database containing IP addresses and domain names.  It also contains routing information for every domain listed in its database.  So, whenever you
type in a domain name in a web browser, that request is routed to a DNS server
which then tells your request where to go to locate the server of the domain
that you have specified.
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15. How do I get my domain name transferred from one hosting firm to another?
A:For this process you will have to contact the firm that you registered your domain with.   Some of the large firms include Network Solutions, Name It and register.com.  These domain domain registrars as they are usually called, will probably have some type of online system that will allow you to log in and manage your domain name account.   Once you log in, you will have to access the section that says either "Change DNS server information" or "Transfer DNS information".   When you access this area you will see your current
DNS server information which will look something like this:

ns.omnistarhosting.net
209.61.153.1

ns2.omnistarhosting.net
209.61.153.2

You will now simply need to update this information with the new information that your new hosting firm will provide to you.
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